John Keal Music Shipping Policy
We are a small, locally owned music store in Albany, NY specializing in school music band and orchestra programs. We are not a warehouse, and our stock is constantly in flux and subject to the availability of our manufacturers and suppliers. If you would like to ensure availability of an item, please call us at 518-482-4405 or email Jason ([email protected]) prior to placing your order.
Placing Your Order
Please provide a valid phone number and email address when placing your order. Should there be any questions or complications regarding your order, we will attempt to contact you by phone and/or email. If we are not able to reach you in these situations, we will not be able to complete your order!
In the event some or all of your items are unavailable, we will notify you with the option of waiting for the item to be restocked or cancelling your order. If you choose to wait for your item to be restocked, we will ship the part of your order that is in stock. The remainder of your order will be shipped as soon as the item is available.
In-stock items typically ship within 1-2 business days following receipt of the order, Monday-Friday, 10am-5pm EST. Orders received after 4pm EST on Friday are due for processing on Monday of the following week. Please allow 5-7 business days for delivery after your order has shipped.
If your order has tracking information, you will be emailed the tracking number along with confirmation that your order has shipped. Tracking is provided for all UPS Ground shipments, and for select USPS packages.
Currently we are able to ship within the contiguous US. We do not ship to Alaska, Hawaii, overseas, or internationally. We offer two methods of shipping: USPS 1st class parcel and UPS Ground. We do not offer freight shipping, international shipping, or shipping methods from other carriers.
Free shipping is provided for orders over $150. Additional shipping charges may occur based on item quantity, size, weight, or receiver’s location at the discretion of the shipping manager.
Certain items are ineligible for shipping due to size restrictions and are only offered via local pickup, including but not limited to:
- Orchestral String Instruments
- Guitars & Basses
- Guitar & Bass Cases
- Other oversized and/or fragile merchandise
We offer returns or exchanges within 30 days of the purchase date. You can return your item for credit towards a different product, or a refund to the original payment method. Returned merchandise must be in its original packaging, must have no visible signs of wear or use, and must be accompanied by a sales receipt. Items returned without a receipt or past the initial 30-day period will be subject to management approval.
Items not eligible for returns include but are not limited to:
- Opened Reeds
- Used Mouthpieces
- Instrument PPE
- Electronic Items
Please contact us prior to returning the merchandise so that we may process the return. Customer is responsible for cost of shipping on any returns.
All instrument sales are final.
Contact John Keal Music Company with any questions or concerns you may have at 518-482-4405 or toll free at 1-800-482-4405. You can also email Jason for online order inquiries: [email protected]