Shipping Information:

 

Where 

Currently we are only able to ship within the continental US.  

When

Most items are in stock and ship 1-2 business days after receipt of order Monday-Friday 9:30am - 5pm.  Orders received between 4pm-5pm on Friday are due for processing by Monday of the following week.  Please allow 5-7 business days for delivery after your order has shipped. 

How/Rate

We offer free shipping on orders over $100.  For orders under $100 you can choose either UPS Ground or USPS First Class Package Service. You will receive an email from us letting you know your order has shipped.  Please check your spam/junk folders. If you choose UPS Ground, we will email you with the tracking information when your order ships.  If you would like to request a faster method of shipping for your order, you may be subject to additional shipping charges. Please call our office to request a quote 518-482-4405.

Product Availability

Orders ship directly from our small, family-owned store in Albany, NY, not from a warehouse.  Our stock is subject to the availability of our manufacturers.  We make every effort to ship your items promptly.  However, in the event some or all of your items are unavailable, we will notify you with the option of waiting for the item to be restocked or cancelling all or part of your order.  If you choose to wait for your item to be restocked, we will ship the part of your order that is in stock.  When the item becomes available we will ship the rest of your order.  You will not be charged any additional shipping charges.  

Returns & Exchanges

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method as long as the item is in its original product packaging, item must have no visible signs of wear or use, and the item to be returned is accompanied by a sales receipt. Items returned without a receipt will be subject to management approval.

Due to the unique nature of musical instruments and related matters of hygiene and public safety, we cannot allow certain items to be returned such as mouthpieces, and opened reeds. These items are non-returnable and non-refundable. Electronics are non-returnable. Special order items are payable in advance and also non-returnable. 

To initiate a return or exchange, please complete the following steps:

The customer is responsible for the cost to ship the item back to us. Returns should be sent to: John Keal Music Company 819 Livingston Ave Albany, NY 12206. The Returned item must be in the original product packaging, the item must have no visible signs of wear or use, and the item to be returned must be accompanied by a sales receipt.

Contact John Keal Music Company with any questions or concerns you may have at 518-482-4405 or toll free at 1-800-482-4405. You can also email Jason for online order inquiries: [email protected].


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